- Orders Improved Services
The Nigerian telecommunications regulator, the Nigerian Communications Commission, (NCC) has called on telecom services providers of possible sanctions should they fail to improve on their services.
The telecom sector regulators acknowledged growing public dissatisfaction over poor network quality across the country, while warning operators that tougher regulatory enforcement will continue unless consumers experience measurable improvements in service delivery.
In a statement issued by the Commission’s Head of Public Affairs, Nnenna Ukoha, the NCC said it recognised the frustrations of subscribers affected by dropped calls, slow internet speeds, unstable data services and recurring network disruptions, stressing that telecommunications services have become essential to business, education, governance and daily life.
The Commission noted that improving Quality of Service had remained a key regulatory priority over the past two years, leading to intensified monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies, alongside stronger data-driven oversight and stakeholder engagement aimed at addressing structural challenges affecting service delivery.
According to the NCC, the telecom sector is currently witnessing one of its most extensive network expansion and modernisation exercises in recent years following what it described as a prolonged period of under-investment.
The Commission disclosed that Mobile Network Operators invested more than N2.13 trillion in network infrastructure and upgrades in 2025, while Tower Companies injected an additional N373.8 billion into the sector.
The investments, it said, enabled the addition and upgrade of more than 2,800 telecommunications sites nationwide to address coverage and capacity gaps.
Recommended for you
Leave a Reply
Leave a Reply
